163 2. Acknowledgement of orders which Cannot Be Filled It is not always possible for the supplier to fill an order. When a customer orders merchandise and for one reason or another you canot the order promptly you need to write and explain why. Examples of this type of order are: (1) orders which are incomplete or not clear. orders for merchandise which is temporarily out of stock. (3) orders for merchandise not in stock but for which substitute goods may be offered. (4) orders for merchandise whose price has been increased. All these points must be cleared up before the order can be executed. In writing such a letter the you- attitude and positive approach- must be My bought into play Organizational Plan 1. Thank the customer for his order, > 2. Express regret that the order cannot be executed and explain the problem. Try to use a positive approach as much as you can) > 3. Apologize for the inconvenience and invite the customer to do further business.