If you can't attend or miss your appointment
If you are unable to attend, or miss your appointment due to an emergency, you must contact us as soon as possible on the telephone number listed with your appointment details. Another appointment will be arranged for you, if required.
Contact us prior to the appointment if you have:
any difficulty attending a face to face appointment, for example, because of mobility issues, or
any special requirements, for example, you prefer to be interviewed by an Assessor of a particular gender because of your cultural or religious beliefs
If you do not attend your appointment, your claim may be rejected or your payments may be stopped until you attend another appointment.
have medical conditions or other barriers to work
have a reduced work capacity, or
do not have participation requirements and are volunteering for employment services assistance