Due to Philips has higher rate order cancellations during 2-3 weeks ago
And I found that the problem causes from Free gift (Iron board as per attached file) which we giveaway for System Iron
To solve the problem quickly
1. Philips warehouse wrap more plastic on the part of iron board which we think it might be easy to be damaged (see in the attached file)
2. If not accept by Lazada, we will take out free gift from System Iron
3. Philips will find the cost of box and make a decision later
And please confirm if you want to cancel 5 orders as per attached file that Lazada logistic reject today at Philips warehouse.