This study examined the relationships between
manufacturers and their distributors and
retailers in the Information Technology sector.
The characteristics of these relationships were
identified, particularly cooperation between
buyers and suppliers, and its impact on the
relationship performance. Four cooperative
behaviors represented the idea of cooperation.
Efficiency and effectiveness were used as a
performance evaluation of the relationship.
Interviews with company managers were the main
source of data. This research identified a significant
level of cooperation within relationships, and
exchange of information, joint problem-solving
and flexibility were the most visible behaviors.
The positive effect of cooperation in partner
satisfaction concerning the relationship was
observed, leading managers to the decision to buy
and to a positive experience as to the relationship.
The study also showed that effectiveness feeds
back the process.
Thus, this study aims to verify the presence
of cooperative behaviors within relationships
between buyers and suppliers in the Information
and Communications Technology (ICT) sector,
and to explore the effects of these behaviors on
relationship performance. The focus of research
is on the relationship between manufacturers
and distributors of equipment and their retailers,
and considers that cooperation plays a central
role in coordinating the distribution of products
and services
Besides the difficulty in defining
performance, there is still the difficulty of
establishing cause and effect relationships between
buyers and suppliers. Wilkinson (2001), based
on March (1996) comments that in less tightly
coordinated systems, such as networks, it is very
difficult or even impossible to track specific
outcome or impact to the actions that produced
it, because the effects of these actions are complex.
Trust is often you have on your channel, it has to
be there forever, you have to build a relationship.
You do not build a relationship once a month,
or by calling the Customer from time to time.
(E10) “This contact is recognized as essential
and determining the effectiveness of relationships
between companies, especially the constant
exchange of information and confidant and
building confidence, reinforcing the ideas Perrone,
and Zaheer McEvely (2003) and Heide and Miner
(1992) on the construction of the frequency
relationship.
Manufacturing companies surveyed,
all of them showed to have a well-defined
distribution structure with operational strategy
that reflects a general segmentation of the enduser
market. There are small changes in relation
to such cleavage, but, in general, companies share
the market similarly, since these segments are
defined on the basis of objective characteristics
of the market. Ways to meet these different
market segments change from manufacturer to
manufacturer, but also many similarities. Thus,
it was possible to build, from the description of
respondents a generic framework that represents
the distribution in the IT sector in Brazil. This
structure has been improved over the process
of interviews, as the contribution of each
interview, and the result is shown in Figure 1.
This representation does not reflect the structure
adopted by a particular company, but what is more
usual in the sector. You can see the different ways
used to distribute the products, but each with
the potential to differentiate their offering from
that of competitors. The lack of differentiation
effective supply can lead to conflict between the
parties and, accordingly, the cooperative behaviors
may have a fundamental role to reduce the
possibility of conflict.
This study examined the relationships betweenmanufacturers and their distributors andretailers in the Information Technology sector.The characteristics of these relationships wereidentified, particularly cooperation betweenbuyers and suppliers, and its impact on therelationship performance. Four cooperativebehaviors represented the idea of cooperation.Efficiency and effectiveness were used as aperformance evaluation of the relationship.Interviews with company managers were the mainsource of data. This research identified a significantlevel of cooperation within relationships, andexchange of information, joint problem-solvingand flexibility were the most visible behaviors.The positive effect of cooperation in partnersatisfaction concerning the relationship wasobserved, leading managers to the decision to buyand to a positive experience as to the relationship.The study also showed that effectiveness feedsback the process.Thus, this study aims to verify the presenceof cooperative behaviors within relationshipsbetween buyers and suppliers in the Informationand Communications Technology (ICT) sector,and to explore the effects of these behaviors onrelationship performance. The focus of researchis on the relationship between manufacturersand distributors of equipment and their retailers,and considers that cooperation plays a centralrole in coordinating the distribution of productsand servicesBesides the difficulty in definingperformance, there is still the difficulty ofestablishing cause and effect relationships betweenbuyers and suppliers. Wilkinson (2001), basedon March (1996) comments that in less tightlycoordinated systems, such as networks, it is verydifficult or even impossible to track specificoutcome or impact to the actions that producedit, because the effects of these actions are complex.Trust is often you have on your channel, it has tobe there forever, you have to build a relationship.You do not build a relationship once a month,or by calling the Customer from time to time.(E10) “This contact is recognized as essentialand determining the effectiveness of relationshipsbetween companies, especially the constantexchange of information and confidant andbuilding confidence, reinforcing the ideas Perrone,and Zaheer McEvely (2003) and Heide and Miner(1992) on the construction of the frequencyrelationship.Manufacturing companies surveyed,all of them showed to have a well-defineddistribution structure with operational strategythat reflects a general segmentation of the endusermarket. There are small changes in relationto such cleavage, but, in general, companies sharethe market similarly, since these segments aredefined on the basis of objective characteristicsof the market. Ways to meet these differentmarket segments change from manufacturer tomanufacturer, but also many similarities. Thus,it was possible to build, from the description ofrespondents a generic framework that representsthe distribution in the IT sector in Brazil. Thisstructure has been improved over the processof interviews, as the contribution of eachinterview, and the result is shown in Figure 1.This representation does not reflect the structureadopted by a particular company, but what is moreusual in the sector. You can see the different waysused to distribute the products, but each withthe potential to differentiate their offering fromthat of competitors. The lack of differentiationeffective supply can lead to conflict between theparties and, accordingly, the cooperative behaviorsmay have a fundamental role to reduce thepossibility of conflict.
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