Introduction
The role of information technology (IT) in business performance has received mixed
views from researchers. For instance, Sambamurthy et al. (2003) argue that IT plays a
crucial role in enhancing business performance. Researchers also differ in arriving to this
conclusion, for example, Ordanini and Rubera (2010) noted that there are two approaches
first, that IT impacts directly business performance and second that it impacts indirectly.