In addition to environment, other contingencies of technology, size and strategy are also held as key determinants of organization types. In the leisure service sector, seasonal demand, nature of the product and integrated processes necessary for service delivery all have a crucial impact on organizational design. For example, firms operating seasonally have a ‘flexible’ structure whereby extra staff are employed to supplement the existing core worker complement during busy times. However, this flexible model is different to that used in other industries because peripheral workers require training and empowerment if they are to operate effectively at the customer interface. In addition, the service product is intangible and often uses a complex staged delivery process. This requires staff who are multiskilled and able to communicate and operate cross-functionally.