Regarding to your orders #5387211 (Inv. 900273255, date: 29/07/2015), the shipment was arrived our warehouse on October 1st, 2015 and was re-checked by the warehouse which they found the damaged packaging of item #7805 total 5 cartons (24x5 = 120 boxes / 1,200 pcs) as photo in attached file.
Please be informed that we can not deliver these above packaged to the clients which they are important clients, therefore we would like to request you to deliver the empty carton total 5 cartons for to change them instead by including the empty boxes with regular shipment of PO46HL15-011 (OR #5436266) if you have not loading yet.