Office work not only implies being efficient and qualified in specific job function but also being helpful and polite when dealing wit people, expecially visitors. Nowadays, you can see that our country is becoming more and more international. There are many times foreigners visit companies and sometimes some employees dare not even greet them. This is so because they still lack confidence in their English skills in greeting callers. This skill can be developed by knowing the basic patterns geenerally used and practing them.