TQM is a statistical process control (Mahesh and Prabhuswamy 2010). It was originally developed by
Edwards Deming after World War II to improve the quality of products and it was first introduced to the
Japanese industrial leaders (Svensson and Klefsjo 2006). Americans did not use TQM seriously until 1950
when the Japanese renewed their business activities and industry after the war. By using TQM, the Japanese
managed to control the world markets by 1980. Meanwhile, the U.S. companies had eventually admitted that