Dear AMBER BOUTIQUE SILOM ,
Thank you for your consideration .We are shijie99 travel agent. Your email we have already send to the guest.
But because you told us that your room had sold out before,so we judge it is our business caused the guest can not cheek in. Then we have compensate money,include the original and the balance margin.However,we will try our best to connect the guest and take bake the money for you.
Best regards,
zhaotong.