1)The Definition of Quality is Conformance to Requirements, Not Goodness
Quality improvement is based on company’s ability to get everyone to do their
Work right the first time. Once the requirements are set up, they must be communicated
To all employees, who will then be held accountable for following them to the letter.
When management undertakes an obligation to allow no deviations from requirements,
The major hassles involved in advancing quality as an integral part of the corporation will
Be removed.