2.14 Corrective Action
2.14.1 The Applicant must ensure that procedures for the determination and implementation of corrective action in the event of any significant non-conformity relating to product safety are prepared and documented.
2.14.2 All such documentation must be securely stored and readily accessible when needed.
2.15 Control of Non Conformity
2.15.1 The Applicant must ensure that any product, which does not conform to requirements, is clearly identified and controlled to prevent unintended use or delivery.
2.15.2 These activities shall be defined in a documented procedure that is securely stored and readily accessible when needed.
2.16 Serious Incident Management and Product Recall
2.16.1 The Applicant must prepare and implement an effective incident management procedure for all products it supplies, which is tested regularly.
2.16.2 This must cover planning for product withdrawal and product recall.
2.16.3 Recall procedures must be trialed to assess their practicality.
2.17 Complaint Handling
2.17.1 The Applicant must prepare and implement an effective system for the management of complaints and complaint data to control and correct shortcomings in food safety.