By testing software with this traditional way, it is not covered most of end user case scenario. Especially in the smart phone era, there are many services and applications which can be run on smart phone. Without improving the testing process, therefore the software issues are always reoccurred in the market. As the result, it leads the customers report the issues much more ever. The issue report channel can be customer service center or social media. This is also one major problem since the issue information is lack of completeness. And without good communication between after-sale service and developer, it makes the resolution process delay. It can be said that it becomes deadlock loop and never ending problem