Hard concrete floors without rugs in our room. The shower is cold and hot every 2 minutes. Hot Cold Hot Cold and so on. The bathtub takes about an hour to fill. There are enema wands in the shower and bathtub. Totally gross and disgusting. The surrounding area is dangerous and completely slum. Buffet breakfast is decent but lunch and dinner items are not good. The alcohol is priced higher than airport prices. The seafood salad was warm and the fish was freezer burnt, smelled and was not Sea Bass as listed. They even refused to give me a side of fish sauce because they said they did not use it so I went into the kitchen and proved them wrong. The staff speaks good English until you start to question their service and they suddenly forget all of their English. They only offered overpriced prefix priced taxis. We wanted a metered taxi because we knew they were over charging and that taxi never came. The hotel offered to drop us off by the public commuter train but instead dropped us off roadside and said now you can get a metered taxi. They refused to go any farther. We were very upset and shocked. I requested for 3 days to see the hotel manager and all 3 days the manager refused to see us. I am well traveled and shocked by their service. This hotel and especially their staff are a complete let down and worthless