The ordering Process: Phone Order
Phone orders, which comprise approximately 3% of the Business's orders, come to the Business in the following way A customer calls the Business (on the Business's own phone line: the home phone separate ) and states that she wishes to place an order.
The owner or her husband grabs a scrap of paper (quarter sheets are kept near Business phones) and writes down the order and all of the customer's information, including her credit card number.
The order is than scotch-taped to the owner's computer monitor until it is placed onto the "orders" clipboard
The ordering Process: Mail orders
Mail orders, which comprise another approximately 3% of the Business's orders, come to the business in the following way. A customer writes an order down and mails it to the Business with a money order. The Business hopes that customers use the written order form from the website for this purpose, but they do not more often than they do.
The owner places the money order in a bank bag for deposit and places the they do order onto the "orders" clipboard