I do hereby confirm the reception of your complaint regarding damaged (GLASSES) we recently shipped to your company. Please accept my apologize for this indecent.
I was displeased to learn that the (GLASSES) arrived damaged at your facility in (Vancouver, Canada) on (December 29, 2020) per your request, a new shipment for 1000 unit of GLASSES left out warehouse this morning and scheduled for delivery on December 1, 2020 at around 01.00 am. Please turn over the damaged goods to the next delivery.
I am sorry that this occurred and appreciate your continued patronage. As a thing for being one of best clients, I want to offer you a special discount of 5% on 500 UNITS of GLASSES if you place an order before January31, 2021.