For
instance, users may have low initial usefulness
perceptions of a new IS because they are unsure
what to expect from its use. Nonetheless, they
may still want to accept it with the intent of making
their usage experience a basis for forming more
concrete perceptions. Although low initial usefulness
perceptions are easily confirmed, such
perceptions may be adjusted higher as a result of
the confirmation experience, when users realize
that their initial perceptions were unrealistically