five absolute of quality
must be set up:
(1) Quality means conformance with standards not
pursuit of elegance.
(2) There can be no such thing as a "quality problem".
(3) Economics and quality are an unreal match, in Health Care because it is always cheaper to do it right - first time!
(4) Performance measurement, therefore, is solely the cost of achieving quality.
(5) Performance standards equals zero problems.