Government job satisfaction has been shown to reflect individual, job and organizational characteristics,
but important national crises or events that dramatically alter the image of public service
in society and the meaning of work in the public sector may also play a role. The terrorist attacks
of September 11, 2001, are an important example, yet it is not known how the attacks and their
aftermath may have influenced the everyday job satisfaction of government workers in the United
States. Using a difference-in-difference regression strategy and data from the General Social Survey,
this study compares change in job satisfaction of government workers to that of private sector
workers before and after the attacks. The findings indicate that 9-11 may have boosted government
job satisfaction 5 to 10 percentage points, representing 1 to 2 million additional satisfied
government workers in the United States. Thus important national crises may causally influence
government job satisfaction in nontrivial ways.