Telephone calls from government officials and authorities should be transferred to the managers listed above in accordance with the type/nature of the query being raised unless they have asked to speak to a specific person not listed above. Marc Albert and Fiona Rodel will need to be notified of the call and in turn they should notify the legal department, if appropriate. Before transferring the caller, take a note of the name of the caller and the authority which they represent. Ask them for the reason of their call.