Roles & Responsibility :
Performs problem solving and assistance on various software applications and hardware systems for customers.
Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems.
Provides technical assistance and maintenance support to customer’s end users.
Documents projects and writes user instructions.
Maintains knowledge of current technological developments/trends in area of expertise.
Monitors external data sources to ensure receipt and analysis of all charges.
Performs miscellaneous job-related duties as assigned.
May provide individual and/or group instruction and training to customer’s staff and/or end users on computer hardware and software