At the most general level, successful managers tend to have four characteristics:
• they take enormous pleasure and pride in the growth of their people;
• they are basically cheerful optimists - someone has to keep up morale when setbacks occur;
• they don't promise more than they can deliver;
• when they move on from a job, they always leave the situation a little better than it was when they arrived.
The following is a list of some essential tasks at which a manager must excel to be truly effective.