1. Are you asking for help with the firewall Aware installed? At our meeting you said you may be purchasing a new firewall so I just want to verify if it is the Fortigate firewall that Aware installed.
2. Do you have all of the IP information for your new service for both of your sites? Please share the network diagram with us.
3. Is there a router connected to your new circuit? Will the provider configure that router? Have you tested the ‘handoff’ from the router to another device?
4. What are you doing about your remote site? Is it connecting over a new router? Will there be someone at the remote site to test and perform configuration if needed?
5. Will you have engineers available to test the email connectivity from multiple employee machines? Email service should not experience any issues but it is important to test.
6. When do you want to change your DNS record for your website?
7. Is any of the internal IP information changing at your sites?
8. Will we be able to take back the Aware router when the work is complete?
9. What is the maintenance window for this work? It starts at 18:00. When does the maintenance finish? Is there a rollback plan?
Thank you in advance for your kind approval on this.