According to pictures you provided, there is unauthorized manipulation performed on Varroc goods during EXW transport to your location.
Varroc does not accept this claim and any expenses related to this issue. Please note that it also counts for later rejects related to transport in similar conditions.
Please make sure to check with your contracted transporter and claim the goods you received in this condition.
Should you have any more comment or requests, please let us know.
Thank you for understanding