You work for "Electronic World Mega-Store" (1 Technology Dr., Simi Valley, Ca 65432, USA) in the returned merchandise department. Your recently received an iPad Nano From a customer who said that it would not turn on even after being charged for 24 hours. You tried to turn it on and nothing. So you went through the whole diagnostic routine. Well, you and your crew found the problem, a faulty charger from the factory. You have fully charged the iPad and it now works like it should. Write a letter to the customer (Judy Johnson, 123 Maple St., Warrior, AL 35179, USA) to infrom her what the problem was, what you have done to fix it, and that you have enclosed her iPad and a new charger to replace the faulty one.