Application
The governing body should decide how
the quality of service for users is to be
measured and make sure that it has the
information it needs to review service
quality effectively and regularly.
As part of this, it should ensure that it has
processes in place to hear the views of
users and non-users from all backgrounds
and communities about their needs, and the
views of service users from all backgrounds
about the suitability and quality of services.
The governing body should use this
information when making decisions about
service planning and improvement.