Use feedback to provide even better service
customer feedback is there to be acted on. The more you listen and react, the more you’ll bridge the gap between what you offer and what your customers need. If you’re always listening to what your customers say about you then they’ll tell you exactly what to improve on to grow your business.
Capturing customers’ opinions
People will have opinions about your business, and they’ll voice them publicly. Make sure your company’s featured on dedicated, independent, high-traffic reviews sites like Reviews.co.uk, Feefo or TrustPilot, where you’re happy customer reviews can be seen and promote your service. What your customers say about you is much more powerful than what you say about yourself, so invite their reviews and let your happy customers market the business for you.