All of the four key knowledge processes can be supported by different tools and
techniques. Which of the knowledge management tools and techniques are used
by SMEs is discussed in [Fink and Ploder 2006a].
For each SME it will be an issue to find the right tools and techniques in order
to their knowledge goals and their environment. A further aspect is the development
of the SMEs. Finding the first mix of tools and techniques for supporting
the four knowledge processes is important but the mix should change over time
with the environmental changes - so the use of tools and techniques should be
flexible. It is important to react on changes in the culture or the IT-architecture
concerning to the changes in the market. The aim of the empirical study was to
find out which tools and techniques are supported by the organization culture
and which are IT supported.