Techniques which can be used may include: - Recommend specific items by using phrases with impact. Examples include - “May I suggest”, “Perhaps you would like to try” and “Would you care for”. All employees must know all products, prices of product, and all necessary information.- Speak clearly and in a friendly manner, never be pushy.- If customers are undecided about their choice, suggest a choice appropriate to their needs. Employees must know the possibilities offered.