DHL also followed a 360-degree feedback model for evaluating the performance of its senior managers worldwide. This process involved seeking feedback from an individual’s immediate supervisor, peers, subordinate, and customers as well as the regional management team. Thus, a regional VP’s feedback played a crucial role in the career progress of an individual senior manager—especially if a country-level VP had any regional-level aspirations. The regional VP’s strong endorsement was absolutely essential for any move to the regional office. An ambitious and upwardly mobile VP at the country level would think long and hard before turning down any advice from his regional VP. One written negative comment by a regional VP in a performance appraisal could easily be a career killer for the concerned country-level VP.
The HRIS Decision
Given the competing interests of various stakeholders, Nurul knew he had a tough recommendation to make. On the hand, dropping the Pakistan HRIS customization idea was worth consideration. The modification might not live up to its potential in DHLB and there still Bangladeshi vendors willing to do the job at a fraction of the cost. On the other hand, DHLB had already spent considerable time and money on this project, and could not afford further delays.