It is evident that one of the main contributions to emerge from IMC is the concept of emphasizing the employees who may be the principal means of communicating the brand value. As noted by Berry and Parasuramanin discussing the internalizing process for service brands: "Internalizing the brand involves explaining and selling the brand to employees.... sharing with employees the research and strategy behind the brand.... training employees in brand-strengthening behaviors and rewarding and celebrating employees whose actions support the brand" (1991, p. 129). Figure 1 also suggests that competitor orientation provides a partial context in which IMC takes place and that competitor orientation is critical to the nexus between IMC, MO, and BO, as discussed further in the next section.