Once upon a time, in an office just around the corner, a light bulb went out. The president of the company who was sitting under the light at the time, was too busy to stop to fix it, so he called someone downstairs to change out the lamp. So, it is said, facility management became an integral part of the business world. Anecdotal, perhaps, but it works well as an analogy. - See more at: http://www.ifma.org/publications/blog-fmj/article/blog-fmj/2012/09/26/the-evolution-of-facility-management#sthash.lUW1di4V.dpuf