The project will allow the learner to display required knowledge and skills that are essential when contextualising overall competency.
For this project you must complete the following written activity.
Your task is to discuss the following points in detail:
• What does valuing and respecting others mean to you?
• What types of issues can cause conflict in the workplace? (List at least 3 and discuss each one)
• How can you resolve conflicts, difficulties and/or misunderstandings sensitively and with respect?
• What can be done to overcome language barriers?
• What some of the non-verbal issues that you need to consider when communication cross-culturally?
• If you were unable to resolve an issue what could you do?
• What is discrimination and how can you ensure you act in a non-discriminatory manner?