Dear Khun Duangkamol,
On behalf of all our staffs, I would like to Thank you for your e-mail and for your support to our hotel business. Please accept our sincere apologies for your inconvenience caused mentioned to the room rates.
we would like to express our appreciations for the comments from your visit.
Your comments will be shared among staff and it will be an encouraging motivation for us to keep improving and maintaining the high standard of our services and products.
Thank you very much for your time completing the survey. We will be most delighted to have a chance to welcoming you again in the future.
Kindly be assured that we are taking this very seriously. Reference to contract rates agreement was valid thru 30/09/2015 Our reservation can only offered with the best rates if booking had book without contract agreement rates.
Kindly note that all New Contract Agreement Rates under review and process between Sales Department with Hotel Management.
We must extremely apologize and thank you for bringing this to our attention.
Should you require any assistance and further information, please do not hesitate to let us know.
With best regards,