1. Positive Orientation การทำงานเชิงบวก
The degree to which the person demonstrates a positive, resilient and approachable style across a wide range of challenging situations.
Behaviours: Comments/Workplace Observations
• Is confident and assertive when making decisions
• Faces high stress situations head on
• Talks positively of the hotel, staff members and stakeholders and is consistently seen to enjoy their work
• Strives to be approachable at all times particularly during workload peaks
• Is involved in the life of the company, helping out in the different areas of the hotel
Overall Competency Rating EP SP DP N / NP
2. Problem solving and decision-making การแก้ไขปัญหาและการตัดสินใจ
The degree to which the person is proactive in making decisions and considers creative solutions to operational problems
Behaviours: Comments/Workplace Observations
• Takes the initiative in resolving operational problems
• Deals rationally with issues as they arise
• Considers the impact of decisions within the broader context of the hotel
• Looks for creative ways to solve current operational problems
• Finds and focuses on practical solutions
Overall Competency Rating EP SP DP N / NP
3. Self development and self-management การบริหารจัดการตนเอง
The degree to which the person seeks opportunities to self develops and is detail minded, highly organized and time efficient to ensure goals are met.
Behaviours: Comments/Workplace Observations
• Takes ownership of own professional development and is motivated to continuously improve
• Embraces opportunities to work on tasks outside of their job description
• Injects themselves into the hotel operations in order to explore alternative career opportunities
• Manages own time to ensure efficient delivery of day-to-day tasks
• Take control of the implementation of projects
• Engages in detailed planning to ensure projects are delivered on time, on target
• Consistently meets deadlines
Overall Competency Rating EP SP DP N / NP