Explain our design of service environment
environment that caters specifically to them, while making them feel special at the same time. Instead of going to the grocery store, customers customize their ice cream experience selecting specific types of ice cream in an ice cream shop, order a specific flavor and then, add things to it. Candy bars, gummi bears, cookies, brownies, and fruit are the typical add-ins that you see in most stores. The shop then mixes the creation together and spices it up with toppings.
Service environment is an art that takes a lots of time and effort, and it can be expensive to implement. Service environments,also called servicescapes,relates to the styles and
Service Environments , also called Servicescapes, relate to the style and appearance of the physical surroundings and other elements experienced by customer at service delivery sites.
1. Shape customers’ experience and their behaviors
2. Support image, positioning, and differentiation
3. Part of the value proposition
4. Facilitate service encounter and enhance productivity
Explain our design of service environmentenvironment that caters specifically to them, while making them feel special at the same time. Instead of going to the grocery store, customers customize their ice cream experience selecting specific types of ice cream in an ice cream shop, order a specific flavor and then, add things to it. Candy bars, gummi bears, cookies, brownies, and fruit are the typical add-ins that you see in most stores. The shop then mixes the creation together and spices it up with toppings.Service environment is an art that takes a lots of time and effort, and it can be expensive to implement. Service environments,also called servicescapes,relates to the styles andService Environments , also called Servicescapes, relate to the style and appearance of the physical surroundings and other elements experienced by customer at service delivery sites.1. Shape customers’ experience and their behaviors2. Support image, positioning, and differentiation3. Part of the value proposition 4. Facilitate service encounter and enhance productivity
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