To measure the logistics capability required by the retailers vs. comparing where the gaps are in their own
capabilities, we utilised a modified [11] list of 11 items, as shown in Table 1, covering the four different logistics
services areas that are generally expected. The targets of the survey were requested to indicate, using a five-point
Likert scale, where 1.0 very low capability and 5.0 very high capability, the extent to which they required and
perceived their companies capable of performing each of the 11 logistics service items with current resources, and
the value of each of these items to their capabilities (weighting factor). And then they were also asked to indicate for
these 11 items to what extend that item would be crucial for extending their logistics reach with a third party partner.
The gap between current ability and perceived need should be useful for assessing the value proposition of a 3PL
partner.
To measure the logistics capability required by the retailers vs. comparing where the gaps are in their owncapabilities, we utilised a modified [11] list of 11 items, as shown in Table 1, covering the four different logisticsservices areas that are generally expected. The targets of the survey were requested to indicate, using a five-pointLikert scale, where 1.0 very low capability and 5.0 very high capability, the extent to which they required andperceived their companies capable of performing each of the 11 logistics service items with current resources, andthe value of each of these items to their capabilities (weighting factor). And then they were also asked to indicate forthese 11 items to what extend that item would be crucial for extending their logistics reach with a third party partner.The gap between current ability and perceived need should be useful for assessing the value proposition of a 3PLpartner.
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