5. If needed, set the Advanced filter conditions:
l Click Advanced and the advanced input textbox appears. Type the appropriate Advanced Conditions.
In the Sorting panel, define the sort order of the table records based on the report fields values. Fields
selected in this step determine the report order.
1. Click Add Column.
2. Use the Column drop-down-menu to select the primary sort field.
3. Use the Order drop-down menu to select how to sort this field: Ascending or Descending.
4. Continue with selecting the other fields in the same manner.
In the Custom Filters panel, define a search that returns Cases within a specific time frame.
1. Select the relevant Time Frame, Interval and Duration from the drop-down menus.
Alternatively, use the Start Date and End Date date picker to choose a Duration period.
2. Click the Add Filter button to display the Custom filter options.
3. Use the Field drop-down menu to select a field that is the filter function operand (unit of data on which the
operation is performed).
For more fields, select [Additional Fields...] from the drop-down menu.
4. Select Operator from the drop-down menu.
5. Use the drop-down menu or enter a string in the Value field.
6. Click the Advanced link to add a condition for which filters are necessary to match to return a case.