Introduction
Organisations invest in enterprise resource planning (ERP) systems to gain a variety of operational,
managerial and strategic benefits (Woo, 2007). While the introduction of ERP within organisations has
often been found to be a complex endeavour encountering difficulties and failures (Kanaracus, 2011,
2012), the evidence shows that a number of organisations have actually achieved improved
performance and various tangible and intangible benefits after implementation (Beheshti and
Beheshti, 2010; Cotteleer and Bendoly, 2006).