Finding the Problem : What do you focus on ?
- Mistake or error when it happens.
- Inconvenient and complicated process.
- Work process if the quality of your service is not steady
- One Less Step (How to reduce one less step)
- Automation of Data Input & Extraction
- What happens if ~?
Finding the Solution
- Study the reason or root of the problem.
- Searching the same or similar case in Internet.
- Meeting in the way of Brainstorming(頭腦風暴)”
- Mind-maping. (繪製地圖在我的腦海)
- Professional Knowledge (專家知識)