Viewpoints of various interest groups should be addressed in any public service appraisal. Urban public
transportation development and services have diverse impacts on users, operators and the community. The impacts
can be characterized by a wide range of perspectives including: efficiency, effectiveness, and efficacy, economic,
social and environmental dimensions. The objective of the study summarized herein was to shed some light on the
perceived attributes pertinent to the Tehran regular transit service appraisal. The research revealed interesting results
regarding the key perceived attributes and criteria. The surveyed groups showed interesting similarities and
differences in their attributes, selections and choices.