Here's what just happened:
nqta85 let us know that they haven't received "Gamakatsu Fishing Hooks Genuine 100% Size 7 / Qty.14 #" and has requested a refund. A request is open and you can view the request and the buyer's message in the eBay Resolution Center.
Here's what you need to do next:
You should respond to the buyer and try to resolve the problem by Sep 16, 2015. Most buyers and sellers are able to work things out by communicating with each other directly.
If you haven't already done so, provide shipping information, such as an item tracking number, shipping date, and shipping carrier to the buyer in the Resolution Center.
What you should know:
If you don't reply, or if the buyer isn't satisfied with the outcome by Sep 16, 2015, the buyer can escalate the request to eBay Customer Support.
Buyer's Message:
I have not received my order