The financial services industry has seen
drastic technology-led changes over the past
few years. Many executives look to their
IT departments to improve efficiency and
facilitate game-changing innovation – while
somehow also lowering costs and continuing
to support legacy systems. Meanwhile,
FinTech start-ups are encroaching upon
established markets, leading with customerfriendly
solutions developed from the ground
up and unencumbered by legacy systems.
Customers have had their expectations set
by other industries; they are now demanding
better services, seamless experiences
regardless of channel, and more value for
their money. Regulators demand more from
the industry too, and have started to adopt
new technologies that will revolutionise their
ability to collect and analyse information.
And the pace of change shows no signs of
slowing.