The introduction of the CRE in 2002 is another example of using technology to facilitate work processes. NCON conducts an annual CRE user satisfaction survey to help evaluate the system’s effectiveness. While early results reflect users’ adjustment to the new system, as well as some initial technical problems, user training and LADDIE improvement projects have addressed these problems. Survey results (Figure 7.5-10) show the percentage of users who “strongly agree” that the system is easy to use, reliable, and helpful in accomplishing their work.