Good evening. This is kathy at communicom. Who am i speaking to? in fact, kathy's real name may be kavitha, and she's probably a customer service attendant in Banggalore, a large city in the southern part of India.
Bangalore has become India's center for IT, and nowadays it is one of the world's principal call center. Multinational corporations frequently hire companies in India to handle services to their customer over the phone: everything form technical support on computer help lines to credit card transactions, banking, and telemarketing. Customers all over the world frequently talk to phone assistants in Bangalore.