By this time I was just to tried to care . I said ‘ don’t worry about it ‘ . he brought me something to wipe my clothes for the last 24 hour a glass of orange juice didn’t really matter one way or the other , when you’re that tried ! however , the Qantas steward was genuinely, in my view , apologetic and that meant a bit to me at this tried stage. I accepted that , sat down , drank my new glass of orange juice , had spilt the orange juice , had a glass of champagne and a very nice meal. Then about half-way to Sydney out out of Melbourne , the steward who had spilt the orange juice over me . back me of come to the back of first class . he explained that he was not in the habit of spilling of champagne to take home. How did I fell ? still extremely tried , not so grumpy , but certainly for giving to the Qantas steward for spilling the orange juice.
Well. believe it or not I finally arrived at Sydney at 8pm that night by a flight that was due to get in at 7am , so what does that mean? I was 13 hour overdue!!
My customer satisfaction rating:
Satisfaction rating with Qantas on this trip:3
( using scale: 1 = very dissatisfied , 5 = very satisfaction )
When contacted 3 month later : would you recommend Qantas to a friend ? definitely yes