Communication style
In their business communication Americans use a very direct style. The primary purpose of communication is to exchange information, facts, and opinions. Typical phrases are “let’s get to the point” and “what’s the bottom line”. There is more importance attached to what is said than how it is said. Should a conflict arise, it is dealt with directly and openly. In accordance with their explicit communication style Americans will not hesitate to say “no” or criticize others in public. If silent moments arise in conversations, Americans are rather uncomfortable and often feel compelled to quickly fill the gaps. Obviously this direct form of communication can cause problems with people from cultures in which business is build on personal bonds, where conflict is handled indirectly and where “saving face” is important.