Quality assurance is a way for your organisation to make sure that it is always
striving to do the best it can for its service users, members, volunteers and
funders. A quality assurance system is a way of checking, through continuous
monitoring and evaluation of your performance and through the collection of
evidence, that your organisation is continuously improving what it does and how
it does it. Quality assurance can also be a way of measuring what your
organisation does against other organisations doing similar work or against set,
recognised standards. The systems of checking your organisation's quality are
ongoing processes to help you ensure that you are always meeting the new
standards that are continually being developed