Your business has a proactive approach to customer service, meaning that you prefer to take the initiative and show customers how much they mean to your company. You prefer to tackle problems head on and early, and you like to see swift and effective resolution. You truly believe in putting the customer first and going the extra mile to accommodate them.
So, how do you shift from reactive to proactive strategy? It doesn’t have to be difficult or costly. The driving notion behind proactive service is putting the customer first.