Dear Khun Top, may I seek your URGENT assistance to fix the issue ASAP since we are having corporate clients who cannot book their corporate rate since HK link is still defaulted to .cn which cannot access corporate rate bookings.
We have been asking travel agents partners to book STAR using another booking path but corporate clients do not bother so much and they will book other hotel chains instead. There are already a few clients’ dissatisfaction about AH.com with increasing in numbers and we must sort it out ASAP.
This is one of the reasons why ISO HK Business Individual (BI) production being impacted and we have no choice but consider to put into our KPI report to seek reduction of objectives due to technical issues happening since April 2014 … Look forward to hearing your comment & thank you again for your prompt assistance! B Rgds / Yvonne